If you ever had to create complex and/or long forms in SCSM Self-service portal, you probably noticed how limited it is. I have just learned a quick new trick from a thread on the MS forums:
You can use a Display Only field in order to show information. If you pick text, it will show the text box, only in grayed out fashion:
In the offering:
However, if you pick a True/False (boolean) option, it will still use the space, but won’t show the text box border:
Ideally, it would be in bold, maybe with a slightly larger font or would have single line below it,but the portal needs a lot of improvement.