Monthly Archives: August 2013

Another Lync 2010 MP Configuration Guide

After spending some time configuring the Lync 2010 MP at a customer site, I decided to share my experience. It is a simple MP, until you start configuring the Synthetic…

Runbook Authoring Best Practices

I always find a bit presumptuous to say these are best practices, so I will start saying that those are the best practices I could come up with after banging…

Handling SCSM Portal User Input

Many of you may have noticed that unless you have a minimal amount of data to pick from the Service Manager portal, you will need to pick a strategy to…