Most of the time, when you want to send e-mail notifications to users about new Incidents, Service Requests, Activity assignments or pending reviews, an anonymous SMTP will suffice. But often…

A common place in helpdesk implementations of System Center Service Manager is the need to Re-Activate a resolved incident. Once closed, you should not re-open it, as by the ITIL…

Fellow System Center compatriots, I have developed a small little pet project and would like to share with all of you. I have recently configured one of the free Windows…

If you don’t feel like setting up an SLA with Service Manager and just want to see for how long you incidents are waiting to get somebody assigned to, use…

Welcome to the new world of shared VHDX! Ok, let’s backup a bit. Here’s my scenario, which will likely sound familiar to you: I have a SQL 2008 R2 cluster….

Just checked out and there is a new Authoring tool for SCSM 2012 R2. I’m kinda curious about possible improvements. First thing that caught my attention was the size of…

Hello, I’m happy to announce that I have just received a neat message from the MVP Support team, reporting that I received the MVP award for the year 2014! I…