This is a story with a happy ending. Not all Service Manager Data Warehouse customization stories end the same way. Embark with me in this incredible journey! Once upon a…

Update (Dec,3rd 2015): Found a noob/doingthislateatnight bug in the script. Fixed it. Now the option to create dimension or not works. Nothing like eating your own dog food… Certain technologies…

It may sound silly, but this MP requires a bit of configuration to work properly. Let’s go for the steps:   0. Make sure your SCSM server is added to…

As much as possible, with Service Manager 2012, you will want to use what is provided out of the box, to avoid class and report customizations that can take a…

I have been asked to configure an instance of the Exchange connector to receive e-mails from a certain mailbox in order to create service requests. Have done that before, not…

The article below just came out from the System Center team. http://blogs.technet.com/b/servicemanager/archive/2014/02/18/system-center-service-manager-a-phoenix-in-its-own-right.aspx

Most of the time, when you want to send e-mail notifications to users about new Incidents, Service Requests, Activity assignments or pending reviews, an anonymous SMTP will suffice. But often…

Many of you may have noticed that unless you have a minimal amount of data to pick from the Service Manager portal, you will need to pick a strategy to…

If you ever had to create complex and/or long forms in SCSM Self-service portal, you probably noticed how limited it is. I have just learned a quick new trick from…

As per MS documentation, you are allowed to use Service Manager’s Self-Service portal on top of SPF (SharePoint foundation) 2010. I run through the setup that used to work on…