Category Archives: SCSM

SCSM–A tale of two customizations

This is a story with a happy ending. Not all Service Manager Data Warehouse customization stories end the same way. Embark with me in this incredible journey! Once upon a…

SCSM–Using PowerShell to Create DW Outriggers and Dimensions

Update (Dec,3rd 2015): Found a noob/doingthislateatnight bug in the script. Fixed it. Now the option to create dimension or not works. Nothing like eating your own dog food… Certain technologies…

Configuring the SCSM 2012 Management Pack

It may sound silly, but this MP requires a bit of configuration to work properly. Let’s go for the steps:   0. Make sure your SCSM server is added to…

Customizing SCSM 2012 R2 Incident Report to show the Classification Category

As much as possible, with Service Manager 2012, you will want to use what is provided out of the box, to avoid class and report customizations that can take a…

SCSM Exchange Connector and Exchange Server in different forests/domains

I have been asked to configure an instance of the Exchange connector to receive e-mails from a certain mailbox in order to create service requests. Have done that before, not…

The future of System Center Service Manager

The article below just came out from the System Center team. http://blogs.technet.com/b/servicemanager/archive/2014/02/18/system-center-service-manager-a-phoenix-in-its-own-right.aspx

Setting up SCSM Windows Integrated Notification

Most of the time, when you want to send e-mail notifications to users about new Incidents, Service Requests, Activity assignments or pending reviews, an anonymous SMTP will suffice. But often…

Handling SCSM Portal User Input

Many of you may have noticed that unless you have a minimal amount of data to pick from the Service Manager portal, you will need to pick a strategy to…

Informational fields in SCSM SSP forms

If you ever had to create complex and/or long forms in SCSM Self-service portal, you probably noticed how limited it is. I have just learned a quick new trick from…

SCSM 2012 Self-Service Portal with SPF 2010 Standalone

As per MS documentation, you are allowed to use Service Manager’s Self-Service portal on top of SPF (SharePoint foundation) 2010. I run through the setup that used to work on…